Privacy Policy

Information we collect

We collect account details, club and staff contact details, player contact details supplied by clubs, booking and event context, message preferences, consent records, message content, delivery status, and technical logs needed to operate the service.

When someone joins the club waitlist or uses the referral programme, we collect their email address, referral code and attribution, waitlist and conversion status, the applicable reward offer, and any payment or tax details later required to pay an earned reward.

When a club connects WhatsApp, we process WhatsApp phone numbers, message IDs, templates, inbound and outbound message content, and delivery or failure events through the WhatsApp Business Platform.

How we use information

We use information to provide club communication tools, send service and marketing messages requested by clubs, manage player relationships, keep audit records, prevent abuse, troubleshoot integrations, and improve product reliability.

We use waitlist information to respond to an access request, assess and onboard clubs, administer referrals, prevent referral fraud, and contact the person about that request. We do not use a waitlist request as consent for unrelated marketing; separate consent is required where applicable.

We do not sell personal information. We only share information with service providers that help us run the product, such as hosting, database, analytics, email, and messaging infrastructure providers.

Legal bases

We process account and service information to perform our contract with customers. We process a waitlist request to take the steps requested before a possible contract, and referral information to administer the referral terms. We may process limited information for legitimate interests such as security, fraud prevention, service reliability, and resolving disputes, provided those interests are not overridden by individual rights.

Where consent is required, including for unrelated direct marketing, we request it separately. Consent can be withdrawn at any time without affecting processing that was lawful before withdrawal. We may also process information where needed to comply with legal obligations.

WhatsApp and Meta

If WhatsApp messaging is enabled, WhatsApp message data is processed using Meta's WhatsApp Business Platform. Meta may process this data according to its own business and platform terms.

Clubs are responsible for sending messages only to people they are permitted to contact and for honoring opt-out, unsubscribe, and deletion requests.

Retention and deletion

We keep information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and maintain security records. Clubs may ask us to export, correct, or delete personal information where applicable.

Waitlist records that do not become customer accounts are normally removed or anonymized 24 months after the last meaningful interaction. Referral and payment records may be retained longer where needed for fraud prevention, disputes, or applicable tax and accounting obligations.

Security

We use access controls, encrypted transport, managed cloud infrastructure, logging, and operational safeguards to protect information. No internet service can guarantee perfect security, but we work to keep access limited and appropriate.

Your rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to processing of your personal information. To make a request, contact us at the email below.